Terms of Use - Home Mastery

Effective date: 23 July 2026

1. About these Terms

These Terms of Use apply to your access to and use of the Home Mastery website, courses, memberships, educational materials, tools and related services.

Home Mastery is operated by Making Architecture Pty Ltd ABN 89 654 516 248 (“Home Mastery”, “we”, “us” or “our”).

In these Terms:

Platform means the Home Mastery website at homemastery.com.au and any associated member portal, course platform, dashboard or digital service that we operate.
Content means the information and materials made available through the Platform, including articles, videos, courses, diagrams, illustrations, calculators, templates, checklists, downloads and other resources.
Paid Service means any course, membership, subscription, toolkit, downloadable product or other service for which payment is required.
User means anyone who accesses or uses the Platform.

By accessing the Platform, creating an account or purchasing a Paid Service, you agree to these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not use the Platform.

If you purchase or use a Paid Service on behalf of a company, trust or other organisation, you confirm that you have authority to bind that organisation to these Terms.

2. Eligibility and access

Anyone may access the publicly available areas of the Platform.

Anyone who purchases a Paid Service may access that service, subject to these Terms and any access conditions displayed at the time of purchase.

Access to a Paid Service is limited to the person or organisation that purchases or is otherwise granted access.

You must be at least 18 years old to purchase a Paid Service. A person under 18 may use the Platform only with the consent and supervision of a parent or legal guardian, who will be responsible for the purchase and use of the Platform.

Unless a multi-user or business licence is expressly stated at the time of purchase, each account and purchase is for one authorised user only.

3. What Home Mastery provides

Home Mastery provides general educational information and resources relating to home building, renovation, design, project planning, budgeting, approvals, procurement, contracts and construction.

Depending on the product or membership selected, the Platform may include:

publicly available articles and educational content;
online courses and video lessons;
a knowledge library;
checklists, guides, templates and downloadable resources;
budgeting, comparison and planning tools;
calculators and indicative estimates;
project dashboards, saved resources and note-taking features;
newsletters, community discussions or comments; and
other educational products or services described on the Platform.

The particular inclusions, access period, price and payment arrangements for each Paid Service will be displayed on the relevant product page or at checkout.

4. Important educational disclaimer

4.1 General information only

Home Mastery is an education and information platform. Its Content is general in nature and has not been prepared for your particular property, project, financial circumstances, contract, site conditions or objectives.

The Content does not constitute project-specific:

architectural or design services;
building, engineering or surveying advice;
town planning or certification advice;
legal or contractual advice;
financial, taxation, valuation or investment advice;
quantity surveying or cost-planning advice;
building inspection or compliance advice; or
any other regulated professional service.

Accessing or using the Platform does not, by itself, create an architect-client, consultant-client, solicitor-client, fiduciary or other professional relationship between you and Home Mastery, Making Architecture Pty Ltd or any contributor to the Platform.

Any project-specific professional service that we agree to provide separately will be governed by a separate written agreement.

4.2 Every project is different

Building requirements, planning controls, approval pathways, construction costs, professional obligations and contractual rights can vary according to:

the location and characteristics of a property;
the scope, scale and type of project;
applicable legislation and planning controls;
site conditions and existing structures;
the professionals, consultants, builders and suppliers involved;
market conditions; and
changes in law, policy, codes, standards or industry practice.

Examples and scenarios presented through the Platform are illustrative only. An example that applies to one property or project may not apply to another.

4.3 Independent verification

Before making a decision or commitment concerning a building or renovation project, you should obtain advice that is appropriate to your circumstances from suitably qualified, licensed or registered professionals.

You remain responsible for:

verifying information before relying on it;
obtaining property-specific investigations and professional advice;
confirming requirements with the relevant council, certifier, authority or regulator;
reviewing contracts and other legal documents;
assessing quotations, budgets, risks and project assumptions; and
deciding whether and how to proceed with your project.

Home Mastery does not approve, certify, supervise or inspect your project and does not warrant that your project will receive approval, remain within budget, meet a particular timeframe or achieve a particular outcome.

4.4 Calculators and estimates

Any calculator, budget range, cost estimate, timeline or comparison generated through the Platform is indicative only.

Results depend on the information entered, the assumptions used and the limitations of the relevant tool. They are not quotations, valuations, tenders, cost plans or guarantees.

You should have important figures independently reviewed before using them to establish a budget, enter a contract, obtain finance or make a significant project decision.

5. Accounts and account security

You may be required to create an account to access certain parts of the Platform.

You agree to:

provide accurate and current account information;
keep your login details confidential;
not allow another person to use your account;
use a secure password;
notify us promptly if you suspect unauthorised access; and
remain responsible for activity undertaken through your account, except to the extent that the activity resulted from our failure to take reasonable security measures.

You must not sell, transfer, share or commercially provide access to your account.

We may require you to verify your identity or account details when investigating suspected unauthorised access, fraud or misuse.

6. Purchases and payments

6.1 Prices

Prices will be displayed before you complete a purchase.

Unless otherwise stated, prices displayed to Australian consumers are in Australian dollars and include GST where applicable.

You are responsible for checking the product description, price, billing frequency and access period before completing your purchase.

6.2 Payment processing

Payments may be processed by third-party payment providers such as Stripe, PayPal or another provider identified at checkout.

You authorise the relevant payment provider to charge your selected payment method for the amount shown at checkout and, for a recurring subscription, for each renewal payment until the subscription is cancelled.

We do not ordinarily receive or store your complete payment card details.

6.3 Subscriptions and automatic renewal

Where a Paid Service is sold as a recurring subscription:

the billing frequency will be disclosed before purchase;
the subscription will renew automatically at the end of each billing period unless it is cancelled;
the applicable subscription fee will be charged to your nominated payment method at each renewal; and
the subscription will continue until you cancel it or it is otherwise ended in accordance with these Terms.

You may cancel a subscription through the cancellation function provided in your account or by contacting support@homemastery.com.au.

Cancellation takes effect at the end of the billing period for which you have already paid. You will ordinarily retain access until that date and will not be charged for the following billing period.

You should submit your cancellation before the next renewal date to prevent the next payment from being processed.

If you believe that you submitted a cancellation request before a renewal but were charged after that request, contact us so that we can investigate.

6.4 Instalment plans

Where a product is purchased under an instalment plan, the plan represents an agreement to pay the total purchase price in the stated instalments. It is not a recurring membership that can necessarily be cancelled by stopping future instalments.

Unless otherwise stated at checkout or required by law, cancellation of access does not remove your obligation to pay instalments that form part of an agreed fixed purchase price.

The payment structure and total amount payable will be disclosed before purchase.

6.5 Failed payments

If a payment fails, we may:

ask you to update your payment details;
attempt to process the payment again;
temporarily suspend access to the affected Paid Service; or
end the subscription or payment arrangement after giving reasonable notice.

We will not charge fees that were not disclosed to you before purchase.

6.6 Changes to subscription prices

We may change the price of a recurring subscription by providing reasonable advance notice.

A price change will apply no earlier than your next renewal after the notice period. You may cancel the subscription before the new price takes effect.

A price change will not retrospectively alter an amount that you have already paid.

7. Refunds

7.1 Seven-day refund requests

You may request a refund within seven days of your initial purchase by contacting support@homemastery.com.au.

Refund requests will be assessed individually and are not automatically approved.

When assessing a request, we may consider:

the reason for the request;
how much of the course, membership or other Content has been accessed, viewed or completed;
whether downloadable resources have been downloaded;
whether the product or service was accurately described;
whether there has been any account sharing, misuse or breach of these Terms; and
any exceptional circumstances relevant to the request.

Where a refund is approved, we may provide a full refund, partial refund, account credit or another reasonable resolution, depending on the circumstances.

Unless otherwise required by law, refund requests submitted more than seven days after the initial purchase will not ordinarily be approved.

7.2 Change-of-mind refunds

Change-of-mind refund requests may be considered where they are submitted within the seven-day period.

We may decline a change-of-mind refund where:

a substantial portion of the Content has been accessed or completed;
downloadable resources have been downloaded;
the account has been shared with another person;
there is evidence of misuse or repeated refund requests; or
the request was submitted outside the seven-day period.

7.3 Subscription renewals

The seven-day refund period applies to the initial purchase of a subscription and does not automatically restart after each renewal.

Cancelling a subscription stops future renewal payments but does not automatically entitle you to a refund of amounts already paid.

Requests relating to an accidental or disputed renewal will be assessed individually, taking into account when the request was made and whether the renewed Content or services were accessed.

7.4 Instalment plans

Where a product is purchased through an instalment plan, the seven-day refund period begins on the date of the initial purchase.

A request to stop accessing the product after the seven-day period does not automatically cancel the remaining instalments, as the instalments form part of the agreed total purchase price.

Any approved cancellation or refund will be assessed in accordance with these Terms and the payment arrangements disclosed at checkout.

7.5 Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.

Where a Paid Service does not comply with a consumer guarantee, you may be entitled to a remedy regardless of whether the seven-day period has expired.

To request a refund or other remedy, please provide:

your name and account email;
the product or service concerned;
the date of purchase;
the reason for the request;
details of any problem experienced; and
any relevant supporting information.

We will assess your request fairly and respond within a reasonable period.

8. Licence to use Home Mastery Content

Subject to these Terms and payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable licence to access and use the relevant Content during your authorised access period.

This licence is for:

your personal education;
planning and managing your own home project; or
your internal business use, where a business licence or other appropriate access has been purchased.

The licence does not transfer ownership of the Content or any intellectual property rights to you.

8.1 Use of downloadable resources

You may download and complete templates, checklists and worksheets where downloading is expressly permitted.

You may share a completed document, relevant extract or project output with professionals, consultants, builders or suppliers who are directly involved in your own project, but only to the extent reasonably necessary for that project.

You must not:

distribute blank templates or substantial portions of the underlying Content;
upload resources to a shared library, public website or file-sharing service;
provide the Content to clients, students, customers or other third parties;
use the Content as a substitute for purchasing additional user access;
sell, license or commercially exploit any resource; or
represent any Home Mastery resource as your own original material.

A separate licence is required if you wish to use Home Mastery Content for client services, staff training, commercial education or distribution to multiple users.

9. Intellectual property

Unless otherwise stated, the Platform and its Content are owned by or licensed to Making Architecture Pty Ltd and are protected by copyright, trade mark and other intellectual property laws.

This includes the:

Home Mastery name, branding and visual identity;
course structures and learning frameworks;
written and video Content;
diagrams, illustrations and photographs;
templates, checklists, calculators and tools;
website design and arrangement;
downloadable resources; and
underlying software and databases.

Except as expressly permitted by these Terms or applicable law, you must not:

copy, reproduce, modify, adapt, translate or create derivative works from the Content;
record, photograph or capture paid video or course Content for distribution;
publish, broadcast, communicate or distribute the Content;
sell, rent, sublicense or commercially exploit the Content;
remove copyright, branding or attribution notices;
scrape, crawl, harvest or systematically extract Content or data;
use the Content to develop a competing course, library, platform, product or service;
use the Content or data to train or develop an artificial intelligence or machine-learning system; or
circumvent access restrictions, digital protection measures or security controls.

All rights not expressly granted under these Terms are reserved.

10. User content, comments and submissions

The Platform may allow you to submit comments, questions, notes, reviews, feedback or other material (“User Content”).

You retain ownership of your original User Content.

By submitting User Content to an area intended to be displayed, shared or processed through the Platform, you grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, format and display that User Content to the extent reasonably necessary to operate, moderate and improve the Platform.

You confirm that:

you own the User Content or have permission to submit it;
the User Content does not infringe another person’s rights;
the User Content is not unlawful, misleading, defamatory, threatening, discriminatory, obscene or abusive;
the User Content does not contain malware or harmful code; and
submitting the User Content does not breach any confidentiality obligation.

You should not upload confidential project information, sensitive personal information, private plans or third-party documents unless you have the right and a genuine need to do so.

We may remove or restrict User Content where we reasonably believe that it:

breaches these Terms;
infringes another person’s rights;
creates a legal, privacy or security risk;
is irrelevant, promotional or spam;
is harmful to other users or the operation of the Platform; or
must be removed to comply with a lawful request.

We may use suggestions and feedback about the Platform to improve our services, but we are not required to implement them or compensate you for them.

11. Acceptable use

You must use the Platform lawfully and respectfully.

You must not:

engage in fraud, impersonation or deceptive conduct;
interfere with the Platform or another user’s access;
attempt to obtain unauthorised access to an account, system or network;
introduce malware, viruses or harmful code;
use automated tools to access or extract information without our written permission;
test or probe the Platform’s security without authorisation;
harass, threaten or abuse another person;
submit unlawful, infringing or misleading material;
use the Platform to advertise or solicit business without permission;
misuse calculators, tools or systems in a way that places an unreasonable load on the Platform; or
encourage or assist another person to do any of these things.

12. Third-party services and links

The Platform may use or link to services operated by third parties, including course-hosting platforms, payment processors, analytics providers, email providers, social media platforms and external websites.

Third-party services may be governed by their own terms and privacy policies.

A link or reference to a third party does not necessarily mean that we endorse, control or guarantee that third party or its products, services or information.

We are not responsible for the conduct of a third party, but this clause does not exclude any responsibility that the law requires us to accept for a third party that acts on our behalf.

13. Availability and changes to the Platform

We take reasonable steps to keep the Platform available and its Content accurate and useful. However, uninterrupted or error-free access cannot be guaranteed.

Access may be temporarily affected by:

maintenance or updates;
technical faults;
internet or hosting outages;
cybersecurity incidents;
third-party service interruptions; or
circumstances outside our reasonable control.

We may update, correct, replace or remove Content where reasonably necessary to:

improve the Platform;
correct an error;
reflect changes in law, policy or industry practice;
address a safety, legal or security concern; or
retire outdated or unsupported material.

We will not materially reduce the core features of a Paid Service during a prepaid fixed access period without providing reasonable notice and, where appropriate, a reasonable alternative or remedy.

Where a material change means that we are no longer substantially providing the service that you purchased, your rights will be determined in accordance with applicable law.

14. Suspension and termination

14.1 Ending your use

You may stop using the Platform at any time.

You may cancel a recurring subscription in accordance with clause 6.3.

14.2 Suspension or termination by us

We may suspend or terminate your account or access where we reasonably believe that:

payment remains overdue;
your account has been compromised;
you have engaged in fraud or unlawful activity;
you have shared or resold account access;
you have infringed our intellectual property rights;
your use creates a material security or operational risk;
you have materially or repeatedly breached these Terms; or
suspension or termination is required by law.

Where reasonably practicable, we will provide notice and an opportunity to correct a breach before terminating access.

Immediate suspension may be necessary where there is suspected fraud, unlawful activity, a serious security risk or serious misuse of Content.

14.3 Effect of termination

When your access expires or is terminated:

your right to access the affected Paid Service ends;
you must stop using Content that you are no longer licensed to use;
we may close or restrict your account; and
provisions concerning intellectual property, liability, disputes and other matters intended to continue will survive.

Termination for a breach does not automatically entitle you to a refund. This does not affect any remedy available under applicable law.

15. Privacy and communications

We handle personal information in accordance with our Privacy Policy, which is available on the Platform.

By creating an account or making a purchase, you agree that we may send you service-related communications, including:

purchase confirmations and receipts;
account and security notices;
subscription and renewal information;
changes affecting a Paid Service;
support communications; and
important changes to these Terms or our Privacy Policy.

Marketing communications will be sent in accordance with applicable law. You may unsubscribe from marketing emails by using the unsubscribe function provided, although you may continue to receive necessary account and service communications.

16. Consumer guarantees and warranties

The Platform and Content are provided subject to all rights and guarantees that apply under the Australian Consumer Law.

Except for rights and guarantees that cannot lawfully be excluded, we do not promise that:

the Content will address every issue relevant to your project;
every item of Content will remain available indefinitely;
the Platform will always be uninterrupted or error-free;
use of the Platform will produce a particular project, financial, approval or construction outcome; or
information obtained from third parties will be complete or accurate.

We take reasonable care in preparing the Content. However, you acknowledge that laws, costs, products, professional practices and approval requirements may change and that Content can become outdated.

17. Liability

Nothing in these Terms excludes, restricts or modifies liability, rights or remedies that cannot lawfully be excluded, restricted or modified.

To the maximum extent permitted by law, we are not liable for loss that results from:

using general educational Content as a substitute for project-specific professional advice;
failing to verify Content with an appropriately qualified professional or authority;
inaccurate, incomplete or unsuitable information entered into a calculator or tool;
decisions made by you or by a third-party professional, consultant, builder, supplier or authority;
the conduct, delay, insolvency or failure of a third party;
unauthorised access resulting from your failure to secure your account; or
circumstances outside our reasonable control.

To the extent permitted by law, we will not be liable for indirect or consequential loss, loss of profit, loss of opportunity, loss of anticipated savings or loss arising from delay to a project.

Where our liability can lawfully be limited, our aggregate liability in connection with the affected Paid Service will not exceed the amount you paid us for that service during the 12 months immediately preceding the event giving rise to the claim.

This limitation does not apply to liability that cannot legally be limited or to loss caused by our fraud or wilful misconduct.

18. Complaints and disputes

Please direct questions, complaints or requests for remedies to:

Email: support@homemastery.com.au

Please provide sufficient information for us to understand and investigate the issue.

We will attempt to address complaints fairly and within a reasonable time.

Nothing in this clause prevents you from exercising a right under the Australian Consumer Law, contacting a consumer protection agency or commencing proceedings in a court or tribunal with jurisdiction.

19. Changes to these Terms

We may update these Terms where reasonably necessary to:

comply with changes in law;
address a legal, security or operational issue;
reflect changes to the Platform;
clarify an existing provision; or
introduce a new product or feature.

The current version will be published on the Platform with its effective date.

Where a change materially affects an existing Paid Service, we will provide reasonable notice. A materially adverse change will not apply retrospectively to a prepaid fixed access period unless:

the change is required by law;
it is reasonably necessary to address an urgent legal or security risk; or
you expressly agree to the change.

Your continued use after an updated version takes effect constitutes acceptance of the updated Terms. You may stop using the Platform or cancel a recurring subscription if you do not agree with an update.

20. Governing law

These Terms are governed by the laws of New South Wales, Australia.

You and Home Mastery submit to the courts and tribunals of New South Wales and any courts entitled to hear appeals from them.

This clause does not prevent you from exercising any right to bring a consumer claim in another jurisdiction where that right cannot lawfully be excluded.

21. General provisions

If part of these Terms is found to be invalid or unenforceable, that part will be read down or removed to the minimum extent necessary. The remaining provisions will continue to apply.

A failure or delay in enforcing a right is not a waiver of that right.

You may not transfer your account or rights under these Terms without our written consent.

We may transfer our rights and obligations as part of a genuine business sale, restructure or transfer of the Home Mastery business, provided that the recipient assumes our obligations and your rights are not materially reduced.

These Terms, together with the applicable product description, checkout information and Privacy Policy, form the agreement between you and us concerning your use of the Platform.

22. Contact details

Home Mastery
Operated by Making Architecture Pty Ltd
ABN: 89 654 516 248
Address: PO Box 500, North Ryde BC, NSW 1670, Australia
Email: support@homemastery.com.au
Website: homemastery.com.au