Privacy Policy

Last updated: 23-07-2026

Home Mastery is operated by Making Architecture Pty Ltd (ABN 89 654 516 248) (“Home Mastery”, “we”, “us” or “our”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit the Home Mastery website, create an account, purchase or access our products and services, subscribe to our communications or otherwise interact with us.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

2. Information we collect

Depending on how you interact with Home Mastery, we may collect:

  • your name and contact details, including your email address;
  • account and profile information;
  • billing details, payment status and transaction records;
  • information about products, memberships or courses you have purchased;
  • course progress, quiz results and learning activity;
  • saved resources, favourites, notes and dashboard activity;
  • information you enter into calculators, project tools or other interactive features;
  • correspondence, enquiries, feedback and customer support records;
  • comments or other content you submit;
  • newsletter subscriptions and communication preferences;
  • technical information, including your IP address, browser, device type and operating system;
  • website usage information, including pages viewed, referring websites and interactions with our website; and
  • any other information you voluntarily provide to us.

Please do not provide sensitive information, or personal information about another person, unless it is reasonably necessary and you are authorised to provide it.

3. How we collect information

We may collect personal information:

  • directly from you when you create an account, make a purchase, subscribe, complete a form, contact us or use our services;
  • automatically through cookies, analytics tools and similar technologies when you use our website;
  • through our course, membership and payment platforms;
  • from service providers that help us operate Home Mastery; and
  • from publicly available sources where it is lawful and appropriate to do so.

Where practicable, you may contact us without identifying yourself or by using a pseudonym. However, we may need your identity and contact information to create an account, process a purchase, provide paid services or respond properly to your request.

4. Payment information

Payments may be processed through third-party payment providers such as Stripe or PayPal.

We do not generally receive or store your complete credit or debit card details. Payment providers may provide us with information such as your name, email address, billing details, transaction identifier, amount paid and payment status.

Your payment provider handles your financial information in accordance with its own privacy policy and security practices.

5. How we use personal information

We may use your personal information to:

  • create and administer your account;
  • process purchases, subscriptions, refunds and payments;
  • provide access to courses, resources, memberships and other services;
  • record and display course progress and account activity;
  • provide project tools, calculators and dashboard features;
  • respond to questions, enquiries and support requests;
  • communicate important service, account or transaction information;
  • personalise and improve our website, content and services;
  • understand how visitors and members use Home Mastery;
  • develop new educational content, tools and features;
  • send newsletters, updates and promotional communications where you have consented or where otherwise permitted by law;
  • protect our website, members and systems against fraud, misuse and security threats;
  • investigate suspected breaches of our terms or policies;
  • maintain financial, taxation and business records;
  • comply with legal and regulatory obligations; and
  • establish, exercise or defend our legal rights.

We do not sell or rent your personal information.

6. When we disclose personal information

We may disclose personal information to third parties that assist us in operating Home Mastery, including:

  • course and membership hosting providers, including Thinkific;
  • payment processors, including Stripe and PayPal;
  • website hosting, cloud storage and information technology providers;
  • analytics providers, including Google Analytics;
  • email communication and marketing providers;
  • customer support, cybersecurity and fraud-prevention providers;
  • accountants, insurers, lawyers and other professional advisers;
  • government agencies, regulators, courts or law-enforcement authorities where required or authorised by law; and
  • a purchaser, successor or adviser in connection with a proposed or completed sale, restructure or transfer of all or part of our business.

We only disclose information where it is reasonably necessary for the relevant purpose or where disclosure is required or authorised by law.

Third-party providers manage personal information in accordance with their own privacy policies. We recommend reviewing the privacy policies of the services you use.

7. Overseas processing and disclosure

Some of our service providers operate or store information outside Australia.

Depending on the providers and services used, personal information may be processed in countries including Canada, the United States and other countries in which our service providers or their subcontractors operate.

Privacy laws in those countries may differ from Australian privacy laws. Where required by law, we take reasonable steps to ensure that overseas recipients handle personal information consistently with applicable Australian privacy requirements.

8. Cookies and website analytics

Our website and service providers may use cookies and similar technologies to:

  • operate essential website functions;
  • remember your preferences and login status;
  • understand website traffic and visitor behaviour;
  • measure the performance of our content and marketing; and
  • improve the website and user experience.

Analytics services may collect information such as your IP address, browser, device, pages visited, referring website and the date and time of your visit.

You can control or disable cookies through your browser settings or through any cookie controls provided on our website. Disabling some cookies may affect the operation of certain website features.

9. Email and direct marketing

We may send you newsletters, educational updates, product announcements and promotional communications where you have provided consent or where otherwise permitted by law.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us at support@homemastery.com.au.

We will process unsubscribe requests within the timeframe required by law. Unsubscribing from marketing communications will not prevent us from sending necessary account, payment, security or service-related messages.

10. User-generated content

If you submit comments, reviews, forum posts or other content to an area of the website that is visible to other users or the public, that information may be publicly accessible.

You should avoid including personal, confidential or sensitive information in publicly visible content.

We may moderate or remove user-generated content in accordance with our terms and community standards.

11. Security

We take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include access controls, secure service providers, encryption, system monitoring and staff or contractor confidentiality requirements.

However, no internet transmission or electronic storage system is completely secure. You should protect your account password and notify us promptly if you suspect unauthorised use of your account.

If a data breach occurs, we will investigate and respond appropriately. Where required by the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner.

12. How long we retain information

We retain personal information for as long as reasonably necessary to:

  • provide our products and services;
  • maintain your account and transaction history;
  • comply with taxation, accounting and legal obligations;
  • resolve disputes;
  • prevent fraud and security incidents; and
  • enforce our agreements and protect our legal rights.

When personal information is no longer reasonably required, we will take reasonable steps to securely destroy or de-identify it, unless we are required or authorised by law to retain it.

13. Accessing or correcting your information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date, irrelevant or misleading.

You can also update certain information through your Home Mastery account, where that functionality is available.

To make a request, contact us at support@homemastery.com.au. Please include sufficient details for us to understand and respond to your request. We may need to verify your identity before providing access or making a correction.

We will respond within a reasonable period. In some circumstances, the law may permit us to refuse access or correction. If this occurs, we will explain the reason where we are permitted to do so.

14. Privacy complaints

If you believe we have mishandled your personal information or breached an applicable privacy obligation, please contact us at:

Email: support@homemastery.com.au
Organisation: Making Architecture Pty Ltd, trading as Home Mastery

Please describe your concern and provide any relevant information.

We will acknowledge your complaint and aim to investigate and respond within 30 days. If additional time is required, we will inform you.

If you are not satisfied with our response and the Privacy Act applies, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner.

15. Third-party websites

Our website may contain links to external websites or services. We are not responsible for the privacy, content or security practices of third parties. You should review their privacy policies before providing personal information.

16. Changes to this policy

We may update this Privacy Policy when our services, technology, providers or legal obligations change.

The current version will be published on our website with its effective or last-updated date. Where appropriate, we may also notify registered users of significant changes.

17. Contact us

For questions, requests or complaints concerning privacy, contact:

Making Architecture Pty Ltd, trading as Home Mastery
Email: support@homemastery.com.au
Postal address: PO Box 500, North Ryde BC, NSW 1670, Australia

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